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The system installation
will be documented with a customer provided installment plan recognizing each
feature with associated extensions and dialing plans. A complete customer
database will be left on site including an extension list with all extension
numbers, system port numbers, usernames, and associated cable numbers when
available.
Any installation that
includes facility changes or new facility installation by either Bell South
or any CLEC could possibly be delayed by or postponed by these network providers
without prior notice. Clear Voice Networks will work to try every means
possible to correct any issues that arise due to facility problems, but
cannot be held responsible for the actions of any LEC or CLEC that leads to
down time during the customer's normal business hours.
All new systems are given
a "burn in" period and are tested in house before being brought to
the customer site. All information collected in database programming meetings
with the customer is compiled and programmed into the new system prior to
installation when necessary. This allows for minimal down time and confusion
during the system installation.
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Training
Complete training of all end users is included as part of the installation of
any new system. This includes instruction on the proper operation of server
and client workstations. Each class can include up to ten users and will
normally take about thirty minutes. Clear Voice Networks is very flexible
with training on any new system, and will tailor our style to suit each
customers needs.
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Warranty
All new systems installed by Clear Voice Networks are backed by a one- year
warranty covering all parts and labor including on-site and remote service.
Clear Voice Networks' guaranteed response times are:
- 4 hours on any major system
failure
- 24 hours on any minor system
failure
A down client is not
considered a major system failure. Excluded from the warranty are Acts of
God, Acts of War, and misuse or abuse of equipment.
Clear Voice Networks has
technicians on call 24 hours a day, 7 days a week, 365 days a year. All
warranty customers with major system failures that are serviced after hours
will not be billed extra for the after hours time worked. Minor system
failures that must be responded to after hours will be billed at Clear Voice
Networks after hours rate.
Any moves, adds, or
changes are not covered under the warranty, and are billed at Clear Voice
Networks standard rates. Response times vary for these requests depending on
whether parts are necessary and their availability. Typical response times
can be as little as two to three days.
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